F.A.Q

1. Is CloudDrive Free?

Yes, this software is completely free.

2. Is the online storage free?

Yes, Acrobat offers 5GB free storage for each registered account.

3. Is it safe to store my files online?

Yes. You can trust Adobe Acrobat more than your hard disk. With CloudDrive, all network traffic are SSL encrypted, so you do not need to worry about data interception.

4. Is there any limitation for the file to be uploaded?

Files larger than 50MB sometime cannot be uploaded successfully, though Acrobat declares there is no problem to upload any file less than 2GB. We will find out the reason and solve the problem in the future version.

Due to the limitation of Acrobat document service, there are several formats are not supported yet, like MP3 files(it seems MP3 file cannot pass acrobat's antivirus checking). Future version of CloudDrive will support any file format.

5. 5GB storage space is not enough for me, can I have a larger space to store my files?

There is a workaround: you can register more than one account on Acrobat.com, each will have a 5GB free storage apace. So the total space you have is : 5GB * the number of your account.

6. How can I upload a bunch of files and folders?

Drag them from windows explorer and drop them on CloudDrive.

7. Is there a requirement for my computer?

Till now, CloudDrive can only run on windows XP, windows Vista and windows 7. Some mobile platforms will be supported in the future.

8.Is there a support service for CloudDrive?

There is no official support service for CloudDrive, now. However, if you have any suggestion, bug report or problem of using CloudDrive, please email us. We are glad to hear any feedback from our users.

9. How can I get the latest update for CloudDrive?

You can visit CloudDirve's website: www.driveoncloud.com to get the latest version. Automatic upgrade will be supported in the future.

10. Does the CloudDrive program quit when I close the CloudDrive window?

No, when you close the window of CloudDrive, it is minimized to a system tray icon at the bottom-right corner on your desktop and continues to work in background. To quit the program, right click the system tray icon and select "exit".

11. Sometime, CloudDrive is not stable, why?

The current version is 0.68, which means there are still bugs in it.

Another reason is Acrobat cloud storage service has some yet unknown limitations for uploading and downloading. It also perform virus scanning for all uploading files which probably block some requests. And, the complexity of the Internet and your network environment can also lead to occasional loss of data.

We will try to fix all the problems in future verion. And we are thankful to hear bug reports from you.

12. What features are going to be added to CloudDrive in the future?

We plan to add File Sharing, Data Encryption, PDF Creation, Windows Explorer Integration and other functions in the future version of CloudDrive.

We also plan to support more Cloud Storage like Google Docs and Microsoft SkyDrive.

And we will add more functionalities based on users' feedback!